When a medical crisis hits, you need a guide — not a Google search.
NowWhat: A Caregiver's Guide
Get Early Access →See it in action
I'm sorry you're here.
No one plans for this moment. You showed up — and that matters.
Based on your location and insurance, here's what matters most right now:
Your insurer must cover this emergency visit. The No Surprises Act protects you.
Ask the case manager about pre-authorization today.
You're entering Day 3 of ICU. Pre-authorization deadlines are approaching for continued coverage.
Contact your insurer now
Call member services on your Blue Cross card and confirm pre-authorization has been filed.
Ask the case manager today
Request written confirmation that authorization has been submitted. Get a reference number.
Know your appeal rights
If coverage is denied, you have 72 hours to file an expedited appeal. I can help you with that.
I'll check in with you tomorrow about discharge planning options.
The information exists. It's just scattered. NowWhat brings it all together.
When a loved one has a stroke or serious illness, families are suddenly making decisions about ICU care, rehab facilities, Medicaid eligibility, and legal documents — often within hours of each other, with no training and no roadmap. The information that could help exists. It's just never been in one place, in plain language, when you need it most. That's exactly what NowWhat was built to do.
What NowWhat does
Stage-by-stage care pathway
Guides you from the ER through ICU, step-down, rehab, nursing facility, and home transition with clear action steps at every stage.
Morgan, your AI care guide
Morgan is your AI guide through every phase of the journey. Share appointments, medications, or anything your care team said — Morgan organizes it, surfaces what matters next, and makes sure nothing gets missed.
State-specific resource navigation
Medicaid programs, local services, and caregiver resources tailored to your state, updated and searchable.
Secure Information Vault
A PIN-protected vault to store your loved one's financial accounts, insurance, legal documents, and passwords — organized and accessible when you need them most.
Financial
Your IRS Identity Protection PIN prevents someone from filing a federal tax return using your loved one's Social Security number.
Enable Face ID?
Would you like to use Face ID to unlock your vault faster?
Your biometric data never leaves your device.
We Need Your Honest Opinion
Feedback window closes June 30, 2026.
NowWhat is in active development and being submitted to a U.S. Department of Health and Human Services caregiving initiative this summer. We need real feedback from real people before it reaches caregivers in crisis. It takes 10–15 minutes.
We built this because someone needed it.
In February of this year, Waypoint Systems founder Brad Young got the call no family is prepared for. His mother had experienced a massive stroke. Within hours he was navigating an ICU, making decisions about her care, trying to access her finances, and figuring out what came next at every stage — with no guide and no roadmap. She went from the ER to the ICU, to step-down, to rehab, to a nursing facility. At every transition, Brad was the person responsible for knowing what to do next. Nobody was telling him. That experience is what built Waypoint Systems. And NowWhat is what we built so no caregiver ever has to stand in that hallway alone.
Be the first to know when NowWhat launches.
Join the waitlist. Get early access. Help us build the guide every caregiver deserves.